TorEx Moving

I DO NOT recommend this company and here are the reasons.

Please review facebook reviews as well before you decide to go with this moving company and damage your home, furniture and peace of mind.

1. Overcharge at the end for 30 mins. The company charges in 30 minute slots and even 5 minutes into the slot, you get charged the whole amount. The movers closed the truck after finishing the move at 4:05. They were hanging out in the front yard for 10-15 mins and then left which meant the truck's GPS showed it at our house till 4:20. $90 hit right there.

2. They ask you to sign a contract after to move stating that there is no damage. We could not inspect all our furniture -- Remember we are paying for every minute as you inspect and we have a small baby to watch as well. The damages as shown in the pictures were sent via an email and they washed their hands off saying "You have signed the document".

3. The customer rep Alecia is very rude - we VERY POLITELY asked them to return our hammer that was taken by one of their movers and her email was directly copied and pasted here - "They DID NOT use your Hammer. They have around 3-4 Hammers in their own tool boxes. They NEVER use customer's Tools ". We called her back and asked her to ask one specific mover and they MAGICALLY found our hammer and now we need to go collect the tool instead of them delivering it because they will deliver at at their convenience.

4. They will tell you that they are good as assembling and disassembling furniture, THEY ARE NOT. We have a very common Ikea sectional that their team of movers could not re assemble, they wasted an hour on it, we asked them to leave it as we could just get someone else to do it for us instead of wasting money on them - remember $180 per hour. We hired someone from Task Rabbit who put it back in about 20 mins.

5. After all of these complaints Alecia has the audacity to ask us to recommend them to our friends so 'our friends' can get a discount instead of refunding us for the 30 minutes.

The movers were friendly and nice but they are not professional movers and should have taken better care in packing and handling of furniture as well as hardwood floors when assembling furniture.

During the move we bought them lunch and drinks without thinking about the time but at the end of this we were let down by the company which DOES NOT CARE at all.

Please Beware.

Move size: 3 Bedroom Home Service cost: $2000

The experience with this company has been terrible! I was moved 2 months ago. Broken items, even though they were very well packed and labeled "FRAGILE" and or "BREAKABLE". The owner insisted on taking a cabinet apart, even though I asked him not to, and he broke it in the process and did not offer any compensation for his mistake. I am still missing furniture and a box that he claimed were in his "warehouse" on the day of the move. He promised he would deliver the goods to me the following day. Haven't heard from him since. He refuses to respond to any phone calls or text messages. I would not trust this man with any move. He is very unprofessional, lacks integrity and is deceitful. Not someone you want to trust when moving.

Move size: 4 Bedroom Home Service cost: $3000

Contracted over the phone to move the contents of our two bedroom apartment to our new one with an interim pick up en route from a basement apartment. They showed up on time with a pickup truck towing a 25 foot trailer. Not an appropriate truck as inferred over the phone. They were therefore only able to load from the original location. Payment was then demanded before proceeding to the final destination. After offloading there further payment was demanded before proceeding to the missed interim location for the balance of our belongings. It was at that site that I first noticed that the front of their trailer had been previously loaded with someone else’s office furniture. Space enough to have done the interim stop prior to the final destination. Even though even more money was demanded I got on the phone with their office to complain and it was agreed that the balance of the move would be completed without further costs. But the two men refused to do so and drove off. This resulted in me having to make alternate arrangements the following week . As one piece from the interim stop was a disassembled stand up freezer, the contents of which were previously moved to the final destination in a picnic cooler, we lost over $300 of meat that went bad. Their failure to fulfill the contracted service is now in a dispute process that we initiated with our credit card bank.

Move size: 2 Bedroom Home Service cost: $1500

I should have read the other reviews on this site before booking. However, I don’t see that leaving a poor review will cause Torex Moving to change their ways. I expect there will be simply a reply that reflects all blame for this poor move back into me, as seen in the other one star reviews. I’ve moved many times in the Toronto area, most recently just three years ago.

We were coerced into getting 4 movers when I’ve only ever used 2-3 movers in the past. No communication with us until the day before the move, where I receive multiple emails, phone calls and texts. In which I was harassed about taking more movers. The movers packed our things and then demanded payment before they would move them to our new home, when payment has always been done at the end with other moves. When we spoke with the office contact, they assured us that we could pay for 3 movers and 1 truck today, and settle up for any remaining amount later. After we sent payment for the 4 hours, they demanded payment for an additional 2 hours. All before the truck full of our things would be moved to our new home. After they started unloading, they informed us that they would unload the truck into the apartment building’s lobby because they were informed by the office to “dump the stuff and go.” When we called the office, they demanded another payment for 2 more hours to ensure that our things wouldn’t be abandoned.

One of the 4 movers paid for left for half an hour during the move. No compensation.

The movers finished more than 40 minutes earlier than they were paid for. No compensation.

They damaged a media cabinet to the point that it needed to be thrown out, and blamed us.

They left items at the first apartment.

They left items in the common areas of the first apartment.

When I spoke with the office, they blamed the movers. When I spoke with the movers, they blamed the office.

They left items in a common hallway in our new building, violating fire codes, causing us challenges with security in our new home.

Damaged multiple items of furniture.

$3444 for a pre-packed, pre-organized, 700 square foot, 2 bedroom move. Unreasonable by anyone’s standards.

Move size: 2 Bedroom Home Service cost: $3444

Awesome Customer Service. The lady on the phone Alecia was Very Professional and Polite. Movers were also very friendly and they were working fast and efficient. They wrapped all the items to the protective shrink wrap and moving blankets and they moved everything with extra care.

We are very happy about the move and pleased with their service . The price was also reasonable. They have discounts for almost any category of people, monthly specials and a Referral Program as well.

We are so glad that we decided to go with Torex and we strongly recommend them to everybody!

Move size: 1 Bedroom Home Service cost: $300

TorEx arrived late, refused to wear masks in our home with our newborn present, asked for all the money upfront, and caused damaged to our new home and pool table. They said they would submit a claim to their insurance company and never did. I question if they even have insurance. We were told we should have taken pictures of our walls, floors, etc. before the move because there is no proof they did the damage. They also tried to charge us multiple times during the move and weeks later when I called to follow up with the “insurance claim”. Absolutely awful!

Move size: Partial Move Service cost: $2000

They deserve 0 stars but Google won't allow that. This is a company YOU NEED TO SERIOUSLY AVOID AT ALL COSTS. THEY ARE THE ABSOLUTE WORST!! There is a lot I can say about why you need to avoid them but I am going to highlight just some of the main points.

1. They are dishonest with their pricing from when you first call them to what they bill you at the end of the job.

2. They double book the movers so if you end up as they're second move, just know they will be extra tired and going to go extremely slow which you can't really blame them for after they already did a 5 hour move. Not the movers fault, it's the companies.

3. They came 3 hours late on the first date and then had the nerve to charge $92 extra for 20 extra minutes of work.

4. THEY BROKE MY COFFEE TABLE which the movers on the second day sent a picture to [NAME EDIT] and she never compensated for it. She simply ignored it.

5. They charge $168 per hour and advertise in places like Milton then charge you 2 hours $336+ tax for TRAVEL TIME which by the way they never mention to you when you first call them.

6. They don't have any tools (drill, screw driver) anything to disassemble or assemble a bed or to take a tv off the wall mount

7. THEY DON'T LAY OUT ANY CARPET or PLASTIC SHEETS BEFORE WALKING ON THE FLOORS OF YOUR HOUSE. It was a very slushy day and they walked all over the house in muddy steel toe boots ruining the floors.

8. SECOND DAY THEY CAME ON TIME BUT LEFT KEY TO THE POD THAT MY STUFF WAS IN. So that took 30 minutes which they don't compensate you for but God Forbid they take a extra 20 minutes they will definitely charge you for it.

THIS COMPANY IS A MASSIVE SCAM. STAY AWAY. SO MANY BETTER OPTIONS. I WILL BE REPORTING THEM TO BBB AS WELL!!

Move size: 1 Bedroom Home Service cost: $2500